BUSINESS
FUNCTIONS

Our Business Functions departments are the crucial interface between the Club, its customers and the wider community. They play a vital role in ensuring that we offer an entertainment experience that excites and delights racing fans and Club members, while also helping us engage with the community through charity projects.

You might find yourself guiding colleagues in the delivery of customer relationship management, directing complex catering and clubhouse operations, or devising new entertainment experiences at our two racecourses. Equally, you may find yourself making a social impact through our charity programmes.

Agile, adaptable and dynamic are just a few words to describe our Business Functions. With opportunities to work across the entire business, we offer a unique learning environment where you can develop your skills - and have a lot of fun along the way.

CUSTOMER & INTERNATIONAL BUSINESS DEVELOPMENT

As a member of the Customer & International Business Development team, you will be our frontline ambassador interacting with customers and helping them navigate many facets of the HKJC, and help provide the HKJC's customers with a world-class sporting and entertainment experience. Whether you work in frontline operations or help to develop customer strategies and systems, you will have the satisfaction of knowing that all your efforts ultimately benefit Hong Kong.

  • Retail: Join an award-winning team tasked with delivering service excellence across 100+ branches and 100+ racecourse service booths and which handle over 1 million customers and over 430 million transactions per annum.
  • Telebet: Develop your people management skills by helping to oversee 8,000 staff, who handle 1 million calls and 1.5 million transactions each race day.
  • Interactive Services (IS): Join our fast-growing digital channels team, which serves over 600,000 customers and contributes over 40% of the Club's turnover.
  • Marketing: Formulate marketing strategies for our different wagering products, locally and globally.
  • Sports Trading: Drive business performance through sports trading.
  • Customer Management and Experience: Tailor-make customer experiences for the HKJC's wide range of customers - ranging from horse owners, to dedicated racing enthusiasts, to football fans, tourists, and more.
  • Systems and Operations: Manage business day systems and operations.

CHARITIES & COMMUNITY

As a member of the Charities & Community team, you will help the HKJC anticipate, evaluate and make recommendations to address the multiple and diverse needs of our community. The Club's Charities Trust is one of the world's top ten charity donors. In 2017/18, the total approved donations were HK$4.2 billion, benefiting 222 charitable and community projects. While the Trust continues to fund a wide range of projects, it is placing special emphasis on four areas of strategic focus over the next three to five years: Youth, Elderly, Sports, Arts, culture and heritage. You will get the chance to make a real difference to the lives of many people.

  • Grant-Making: The Grant-Making team is responsible for a fully-integrated charitable funding process, including managing funding applications, due diligence of proposals, project feasibility assessment, monitoring project spending, project management monitoring, and impact evaluation. The team also proactively and strategically brings together multiple and cross-sectoral parties to tackle social needs through HKJC initiated projects and programmes.
  • Charities Communication:The Charities Communication team is responsible for the development and execution of the division's integrated communication strategy, stakeholder engagement, and related publicity events and initiatives.
  • Community Relations:The Community Relations team is responsible for maintaining and developing a comprehensive and sustainable community infrastructure to support HKJC initiatives - continuously engaging different stakeholders and local organisations in order to cultivate a broad-based support network.
  • Strategy & Planning:The Strategy & Planning team is responsible for formulating Charities Trust level and thematic strategies and improving the effectiveness of the division's work.

MEMBERSHIP

As part of the Membership team, you will be at the heart of one of the most prestigious membership clubs in Asia, offering members and their guests a unique and diverse dining, recreation and leisure experience. You will work with members from all over the world, helping them take full advantage of their memberships and even guiding them to become racehorse owners.

Catering

  • Deliver best-in-class hospitality services and the finest food & beverage products.
  • Provide outstanding customer service at four Clubhouses and two racecourses.
  • Maintain the Club's reputation for offering some of Asia's finest dining, accommodation, recreation, and leisure facilities.

Membership Services

  • Formulate and implement strategies and processes to achieve the mission of becoming the best membership club in Asia.
  • Design, implement, and review policies to continuously improve the Membership experience.
  • Engage directly with members and help them get the most out of the Club.

RACING

As a member of the Racing team, you will help us maintain the Club’s leading position in horse racing at regional and world levels. There will be opportunities to work with world class professionals, support business strategies, or work at our state-of-the-art racecourse facilities.

  • Racing Authority: Oversee all horse racing matters in Hong Kong, support HKJC dealings with the Racing Authorities of other countries, to leverage the Club’s pre-eminent capabilities on horse racing and strengthen the Club’s positioning as a leader in the organisational structures for racing at the regional & world levels.
  • Racing Registry: Operate as the Club’s racing information centre, controlling the collection, storage, analysis and dissemination of racing data which is pivotal to the smooth operation of our racing business and the key to the future enhancement of our racing services.
  • Handicapping, Race Planning & International Racing: Provide competitive opportunities for all Hong Kong’s racehorse population, allocate ratings to horses with an aim of equalizing chances of success in races, and plan a well-balanced programme to provide racing that is fair, competitive and exciting.
  • Dual Site Stables Operations and Owners Services: The Stables Operations team manages world-class thoroughbred training centre both in Hong Kong and Conghua to care for over 1,200 thoroughbreds in training and races, working closely with racing professionals, world-class sportsman, agronomist and engineers. The Owners Services team is a dedicated unit responsible for assisting horse owners in all ownership matters throughout the horse ownership journey, offering a wide range of services to horse owners on both race days and non-race days.